Privacy Policy

 

Last Updated: [August 23, 2026]

1. INTRODUCTION

This Privacy Policy describes how LADEEN COSMETIC COMPANY LIMITED ("Company," "we," "us," or "our"), with registered

Address at: 4C8 Lane 70, Phan Trong Tue Street, Van Dien Town, Thanh Tri District, Hanoi, Vietnam,

Tax ID: 0110898587 

Email: contact@ladeencosmetic.com

Phone: +84 968786948

Collects, uses, stores, and protects your personal information when you visit https://ladeencosmetic.com (the "Website") and interact with our services via Facebook Messenger.

We are committed to complying with applicable data protection laws, including the Vietnam Law on Personal Data Protection and the General Data Protection Regulation (GDPR) where applicable.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly:
Full name, phone number, shipping address, email address, order information, and any information you voluntarily provide when you place an order, fill a form, or contact us.

2.2 Automatically Collected Information:
IP address, device type, browser type, operating system, referring URLs, pages viewed, and cookies and similar technologies.

2.3 Information from Facebook Platform:
When you interact with our Facebook Page "LADEEN COSMETIC" via Facebook Messenger, we may receive from Meta Platforms, Inc.:

• Your Page-Scoped ID (PSID)
• Your public profile name and profile picture
• Content of messages you send to us
• Message timestamps and interaction history

We do NOT collect your Facebook password or private credentials.

3. HOW WE USE YOUR INFORMATION AND AI AGENT DISCLOSURE

We use your information for the following purposes:

a) To process, fulfill, and ship your orders and provide customer support.
b) To operate our AI-Powered Virtual Assistant (AI Agent) on Facebook Messenger. Our AI Agent uses the content of your messages to provide automated, 24/7 responses, product consultation, order tracking, and FAQs. The AI Agent only responds based on your initiated conversation. Automated decision-making is used solely to provide relevant customer support.
c) To improve our Website, products, and services.
d) To send transactional notifications (order status, shipping updates).
e) To send marketing communications only if you have provided explicit consent. You can opt-out at any time.
f) To comply with legal obligations and prevent fraud.

4. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on: Performance of a contract (order fulfillment), Legitimate interest (customer support and website improvement), Consent (marketing), and Legal compliance.

5. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal data. We may share your information only with:

• Service Providers: Shipping carriers (GHN, GHTK, Viettel Post), payment processors, and IT hosting providers strictly to fulfill our services.
• Meta Platforms, Inc.: To enable the Messenger communication feature (pages_messaging). Data shared with Meta is subject to Meta's Privacy Policy.
• Legal Authorities: When required by law or to protect our legal rights.

6. DATA RETENTION

We retain your order information for 5 years for accounting and legal purposes. Messenger conversation data and PSID are retained for up to 90 days for customer support purposes, after which it is automatically deleted or anonymized, unless a longer retention is required by law.

7. DATA SECURITY

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access. However, no method of transmission over the Internet is 100% secure.

8. YOUR RIGHTS

You have the right to:

• Access, correct, or update your personal data.
• Request deletion of your personal data ("Right to be Forgotten"). To exercise this right for Messenger data, simply message us "DELETE MY DATA".
• Object to or restrict processing.
• Withdraw consent for marketing at any time.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at: contact@ladeencosmetic.com 

We will respond within 1 days.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than Vietnam, including the United States (where Meta's servers are located). We ensure appropriate safeguards are in place.

10. COOKIES POLICY

Our Website uses cookies to enhance user experience, analyze traffic, and for advertising. You can control cookies through your browser settings. Disabling cookies may affect Website functionality.

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children.

12. THIRD-PARTY LINKS

Our Website may contain links to third-party websites (Facebook, PayPal). We are not responsible for their privacy practices.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.

14. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

LADEEN COSMETIC COMPANY LIMITED
Address: 4C8 Lane 70, Phan Trong Tue Street, Van Dien Town, Thanh Tri District, Hanoi, Vietnam
Tax ID: 0110898587
Email: contact@ladeencosmetic.com
Phone: +84 968786948
Website: https://ladeencosmetic.com