WE RESPECT OUR CUSTOMERS' RIGHTS AND ARE COMMITTED TO PROVIDING THE BEST SHOPPING EXPERIENCE. BELOW IS THE RETURN AND WARRANTY POLICY FOR OUR COSMETIC PRODUCTS:
1. CONDITIONS FOR RETURN
• We accept returns in the following cases:
• Defective products from the manufacturer:
- Packaging is torn, dented, or not intact upon receipt.
- Products are expired or have incorrect information on the label.
• Wrong products:
- Incorrect item delivered, product does not match the order.
• Return timeframe:
- Within 2-5 days from the date of receipt (depending on your location).
2. RETURN REQUIREMENTS
- Products must be unused, with original packaging and sealed labels intact.
3. RETURN PROCESS
• Contact:
• Submit a return request via:
- Facebook page: https://www.facebook.com/ladeencosmetic.
- Email: ladeen.cosmetic@gmail.com.
• Consultation and verification:
- Our staff will assist in confirming the product’s condition and processing the exchange.
• Completion:
- Products will be replaced within 2-5 working days.
4. QUALITY WARRANTY COMMITMENT
• We are committed to providing authentic, safe, and certified products.
• If you encounter any quality-related issues, please contact us immediately for prompt assistance.
• We value your trust and are dedicated to delivering the best products and services!
